Return Policy – Pickoon UAE Electronics Store

At Pickoon, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make things right. Please read our Return Policy below to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

We accept returns under the following conditions:

• The return request is made within 7 days of receiving your order.
• The item is in its original, unused condition with all original packaging, accessories, manuals, and tags intact.
• The item has not been activated, registered, or used in any way.
• Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened software, digital products, or items that have been activated
• Products with missing serial numbers or tampered packaging
• Items damaged due to misuse, accident, or unauthorized modifications
• Consumable items such as batteries or cables that have been used
• Products purchased during clearance or final sale promotions

3. How to Initiate a Return

To start a return, please follow these steps:

• Step 1: Contact our customer support team within 7 days of delivery, quoting your order number and reason for return.
• Step 2: Our team will review your request and provide a return authorization and shipping instructions within 1–2 business days.
• Step 3: Pack the item securely in its original packaging and ship it back as instructed.
• Step 4: Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.

4. Refunds

Approved refunds will be issued to your original payment method. Please allow up to 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges

If you'd like to exchange an item for a different model, color, or variant, please contact us and we will assist you. Exchanges are subject to product availability.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately upon delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

7. Warranty

All products sold at Pickoon come with the manufacturer's standard warranty. For warranty claims beyond our return window, please contact the respective brand's UAE service center or reach out to us for guidance.

8. Contact Us

If you have any questions about our Return Policy, please get in touch with our team. We're committed to making every shopping experience at Pickoon a positive one.