FAQs
How can we help you?
Frequently asked questions
Orders placed before [cutoff time] typically arrive within 1–3 business days across Dubai, Abu Dhabi, Sharjah, and the other emirates. Remote areas may take up to 5 business days. You'll receive tracking details by email or SMS as soon as your order ships.
Yes. Every product sold on Pickoon is 100% genuine, sourced through authorized distributors and brand partners. We do not sell refurbished, grey-market, or counterfeit devices, and applicable products carry TDRA approval for use in the UAE.
Most products include a manufacturer or Pickoon warranty, typically 6–24 months depending on the item and brand. Exact warranty length and coverage are listed on each product page — check before you buy.
TDRA (Telecommunications and Digital Government Regulatory Authority) approval confirms a device is certified for legal use in the UAE. Devices without it can face network restrictions or import issues. We flag TDRA-approved products directly in the listing.
We accept major credit and debit cards and standard UAE payment options at checkout. All transactions are processed securely, and card details are never stored on Pickoon's servers.
Yes. Unopened, unused items in original packaging can be returned within [X] days of delivery for a refund or exchange. Defective items are handled separately under warranty. Email info@pickoon.com to start a return.
Once your order ships, you'll receive a tracking link by email. You can also check order status anytime by logging into your Pickoon account under "My Orders."
Currently, Pickoon ships within the United Arab Emirates only. We're evaluating regional shipping as we grow — subscribe to our newsletter for updates.
Reach our Dubai-based team by email at info@pickoon.com, by phone or WhatsApp at +971 55 997 2582, or visit us at 113 Damascus Street, Al Qusais Industrial Area, Dubai. We typically respond within one business day.
Product pages show real-time stock status. Many out-of-stock items are restocked regularly — use the "notify me" option on the product page, or contact us directly for an ETA.
Yes. Pickoon sources every product through authorized distributors and brand partners rather than resellers or grey-market importers, which is what lets us guarantee authenticity and honor manufacturer warranties on every order.